Primary Job Responsibilities
- Independently opens and handles assigned cases within basic limits of complexity.
- Identifies, recommends, and pursues appropriate mitigation strategy with supervisory oversight as necessary.
- Expands knowledge base to include broader analysis of terms, clauses, and coverage.
- Independently selects appropriate company templates as required based on independent recognition of client requirements.
- Routinely produces clear, concise, and grammatically correct reports which require minimal review/editing; defers to senior level team members for assistance.
- Engages in peer review with others as directed.
- Reviews time and expenses with attention paid to estimates and client intent.
- Pursues and completes Lloyds Agency Module 3: Cargo Claims & Recoveries credentialing.
- Develops a higher-level understanding of market levers and influences.
- Granted supervised authority to communicate with clients beyond routine case correspondence; demonstrates timely reliability to clients.
- Attends company meetings and trainings with enthusiasm.
- Identifies potentially valuable case studies from personal field experience and works with management to share those cases through supervised contributions to presentations.
- Establishes and maintains positive working relationships with other members of the organization across departments, divisions, and locations.
- Maintains the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to EM, EIMC, and its endeavors.
- Adheres to all applicable State Insurance Regulation requirements and other applicable laws, regulations, and standards.
Required Education & Experience
- Bachelor’s degree preferred
- Prior experience in ocean marine claim adjusting or other insurance-related work preferred
Desired Knowledge, Skills & Abilities
- Ability to understand claims adjudication process
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and meet deadlines
- Passionate about providing exceptional customer service
- Skilled in analyzing, interpreting, and reporting pertinent information, discerning the essential from the non-essential
- Strong research and investigative skills
- Conflict resolution and persuasion abilities
- Organized and detail oriented
- Excellent problem solving and critical thinking skills
- Ability to work both independently and as part of a team
