Essential Functions
- Become highly knowledgeable in the specifications, capabilities, and operation of Garmin products, with emphasis on Garmin audio products
- Be highly knowledgeable in boat systems, automotive electrical systems, and Marine OEMs
- Travel to customer facilities to provide regular on-site support of Marine or RV Installations
- Provide training on correct installation, calibration, set-up and operation of Garmin audio products and create written procedures
- Assist in troubleshooting any problems with Garmin audio products and create regular monthly reports on the regular on-site support
- Accompany Sales personnel on OEM and dealer sales calls, as needed, as well as assist the specification of Garmin audio products for sales quotes
- Answer customer and installer technical inquiries regarding Garmin audio products
- Monitor, document, and report failure trends in Garmin audio equipment
- Identify and recommend improvements in Garmin audio products, documentation, and procedures
- Review owner’s manuals, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
- Communicate with Product Support and Warranty to identify problems that are occurring in the field and relate these problems and solutions back to the FSE Team
- Gather and communicate to Field Service Engineers new product information including set up, product specification, etc. as required
- Respect and observe the rules and policies of the OEM while onsite and maintain professional and courteous demeanor with all OEM associates
- Provide on-site support of Garmin audio installations and troubleshooting in a manufacturing environment
- Verify reported defective products at Customer’s facility
- Train customer’s associates in the installation and operation of Garmin audio equipment and other related items
- Maintain communication with Garmin headquarters including documenting and completing reports on the work performed and reporting failures/tracking trends
Basic Qualifications
- Bachelor’s Degree or equivalent Military/Trade school training OR a minimum of 4 years relevant experience
- Must possess a minimum of 4 years work experience performing marine, audio AND/OR RV electronic equipment installation/troubleshooting
- Demonstrated strong and effective verbal, written, and interpersonal communication skills and a superior customer-oriented attitude
- Must possess a demonstrated proficiency using personal computers and software applications, including Microsoft Word & Outlook
- Must be positive, detail/quality oriented, organized, analytical, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize in a fast paced, deadline-driven environment with excellent time management and follow-up skills
Desired Qualifications
- Previous experience in a Marine OEM, RV OEM, or installing dealer facility
