Job Description
Teledyne Marine-Vehicles is a member of a group of leading-edge undersea technology companies that have been assembled under the Teledyne Marine umbrella. We include Teledyne Benthos, Teledyne Webb Research, and Teledyne OceanScience on Cape Cod Massachusetts and Teledyne Gavia in Iceland. Our products include underwater unmanned systems, enabling acoustic technology, and adjacencies in package inspection. Teledyne Marine Vehicles is Everywhereyoulook!
Teledyne Marine Vehicles is seeking a North Falmouth, MA based Service Technician to join our unified service team for Slocum gliders. Duties include routine maintenance, troubleshooting, and repair for Slocum Gliders and repair support for our other Ocean product lines as needed. Position may include some domestic and international travel to customer sites and other service offices. Must be able to travel if needed and be able to obtain a US passport.
Essential Duties and Responsibilities
- Deliver Slocum service and support
- Answering technical inquiries from customers via website, email, text, phone, etc.
- Diagnosing, troubleshooting, and repairing complex oceanographic equipment
- Documenting all repair activities accurately and writing clear and concise repair reports for customers.
- Due to the type of work at the facility and certain access restrictions, successful applicants must be a “US Person” (US Citizens, US Nationals, lawful permanent residents, asylees or refugees)
- Travel to customer sites for testing and service as required
Qualifications/Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
- 5+ years of experience in a repair, technical support, or military technical training environment
- Associate’s Degree or higher in mechanical or electrical engineering preferred or combination of experience and education
- Technical background with proven software, electrical, and electromechanical skills
- Advanced troubleshooting & problem solving techniques
- Excellent communicator, both verbal and written, with strong interpersonal skills
- Computer skills and knowledge of Microsoft Office products is essential: Excel, Word and Power Point.
Preferred:
- Candidates must possess, or be able to obtain, a US security clearance
- Previous experience using Salesforce or other Customer Relationship Management (CRM) tool
- Experience working closely with customers in sales, customer service, or technical capacity
- Ability to work as part of an extended team to identify, repair, and report on all isolated equipment failures.
Salary range: $51,600.00-$68,800.00
Location: North Falmouth, MA
