Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.
These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Teledyne Marine is a group of leading-edge subsea technology companies that are part of Teledyne Technologies Incorporated. We have evolved into an industry powerhouse, bringing Imaging, Instruments, Interconnect, Seismic, and Vehicle technology together to provide total solutions to our customers.
With about 71% of the Earth’s surface covered in water, a majority of it unmapped, unobserved and undiscovered, the opportunity to be a part of this new exploration is very exciting. Challenges with temperature extremes, zero visibility and pressures that can crush titanium can make investigation in the ocean depths even more difficult than travel through space.
For more information, visit our website at: teledynemarine.com
The Teledyne Marine Technical Service/Support Engineering Team participates in this path to discovery in their work providing our customers with the highest level of service in support of state-of-the-art marine sensors, instruments and vehicles that operate in these environments, tackling applications from deep water observatories through to manned and unmanned vehicles that travel the world’s oceans.
Position Summary and Responsibilities
The Technical Service/Support Engineer serves as the first line of technical support, providing same-day response for customer-support related calls and emails during normal working hours. Provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex marine equipment and systems. May also provide work leadership and train internal employees. Assesses and responds to situations where standard procedures have failed in isolating or fixing problem equipment or software. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Normally receives little instruction on day-to-day work, general instructions on new assignments.
- Conducts pre-deployment planning with customers for on-site installation of equipment and follows established testing procedures to ensure proper working order.
- Conducts onsite commissioning and training.
- Trains customer personnel and possible OEM dealers in equipment operation and maintenance responsibilities.
- Provides intermediate to advanced troubleshooting and repairing technical support to customers, as required – particularly as related to new product introduction.
- Provides same-day response for customer-support related calls and emails during normal working hours.
- Develops and delivers technical presentations utilizing a strong knowledge of company products.
- Demonstrated ability to facilitate resolution of intermediate technical challenges.
- Travel up to 35% required to provide onsite seminars and training to lead commissioning services.
- Assigned to the 24/7 after-hours support hot lines on a rotational basis.
- Daily availability to include evenings and weekends when necessary to reach goals and deadlines.
Qualifications/Requirements
- Bachelor's degree from four-year college or university in a related field and 2 – 5 years of directly related experience and/or training; or equivalent combination of education and experience.
- Demonstrated ability to successfully troubleshoot electronic systems and conduct data analysis.
- Understands and applies Electronic and/or Acoustic principals and laws.
- Ability to read and analyze electronic schematics, bills of material, and engineering drawings.
- Experienced writing reports and correspondence to a variety of reader types, including customers, engineering personnel and company managers.
- Experienced speaking effectively before groups of customers or employees of an organization in presentations, training and Q&A seminar.
- Ability to use hand tools and diagnostic equipment including TRDI products.
- Must be able to travel, both nationally and internationally, up to 35% of the time
Citizenship Requirements
Due to the type of work at the facility and certain access restrictions, successful applicants must be a "US Person" (US citizens, US nationals, lawful permanent residents, asylees or refugees).
Salary Range:
$59,400.00 - $99,220.00
