Position Overview
The company is looking for a motivated and detail-oriented Customer Service Representative to join our team. The successful candidate will work closely with our team to support the daily business operations of the company, ensuring accuracy and compliance with established procedures.
Key Responsibilities
- Order Processing: Receive and input customer orders into the company ERP system.
- RMA Management/Receivable: Process Return Merchandise Authorizations and product repairs.
- Data Services Management: Coordinate online web services and cellular account invoicing.
- Cross-Functional Communication: Coordinate with operations, shipping, and sales to verify stock and expedite backorders.
- Database Maintenance: Manage a customer database, ensuring accurate records, including addresses and order information.
- Export Compliance: Verify that international shipments and documentation align with global export requirements.
- Order Support: Resolve routine customer inquiries concerning orders and shipping.
Required Qualifications And Skills
- Education: A Bachelor’s degree in science or business.
- Experience: Previous experience or an internship in a customer-facing position is required.
- Other Skills:
- High level of attention to detail and accuracy.
- Strong organization and time management.
- Excellent written and verbal communication skills.
- Eagerness to learn and a proactive attitude.
- Ability to work both independently and collaboratively in a team environment.
