The free-to-access digital portal, that can be retrieved at any time via desktop and mobile browsers, was developed by Rivertrace in conjunction with development partner Intellore. Hosted on the AWS (Amazon Web Services) cloud, the portal allows Rivertrace’s network of staff, customers, OEMs and agents to access important information relating to the entire range of Rivertrace monitoring products, including calibration forms, product manuals and certification.
Martin Saunders, Operations Director, Rivertrace
Once registered, a user can enter the IMO number of any vessel that has Rivertrace monitoring equipment onboard and track its movement, and ETA for next port call. This enables the easy set-up of appointments with agents to carry out calibration checks, as and when required.
Additionally, the digitalised system is designed to send e-mail reminders to Rivertrace and monitoring equipment users when re-calibration checks are due. With all parts, customer information and serial numbers integrated with Rivertrace’s Manufacturing Resources Planning System, accurate information required for calibration is provided seamlessly. API (Application Programming Interface) integrations enable the automation of transactions and ensure that accurate, valid information is easy to find.
Martin Saunders, Operations Director at Rivertrace says: “This is an important step in our on-going digital offering to our customers. As a company, we are embracing digital transformation and we want to pass on the benefits to our global customer base. This platform will allow us to explore further advantages to our customers and make accessing information simple and intuitive.”
By Rivertrace
